CUSTOMER SERVICE

      RayLong founded in 2015, our products are mainly SLOT and ATM machine parts, and some are refurbished parts, such as motherboards, power supplies, etc. Part of it is our self-developed products, such as buttons, graphics cards, touch screens, etc., the price advantage is obvious! We have 2 software engineers, 1 PCB engineer, 1 structural engineer! We help customers OEM customized products, no customization fees, no MOQ! service representative:

RETURNS POLICY:

●     All returns must be authorized by the RAYLONG TECHNOLOGY Customer Service Department — call, e-mail for an authorization to return product. Credit Request Form

●  To process the return of product for RAYLONG TECHNOLOGY fill out the Credit Request Form and return it to raylong@raylongco.com

●     All claims for shortage, damage, etc. must be made within ten business days from receipt

●     Returns without a visible RL number on the label will not be accepted

●     Any product can be returned for inspection, however, credits are typically issued for goods purchased within 30 Days and returned in "like new" condition or manufacturer warranty repairs within 90 Days from date of sale

●     Product received that does not meet the proper criteria for credit will be returned back to the customer. A Customer Service Representative will call the customer to discuss product return options. All shipping costs are the responsibility of the customer

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